Once your order is shipped, you’ll receive a tracking link via email or SMS. Use the link to check the status of your delivery in real time.

We accept returns/exchanges within 7 days of delivery, provided the product is unused,
undamaged, and in its original packaging. Personalized or engraved items are non-returnable

To initiate a return, email us at plataasilver@gmail.com with your order details. Our team will assist you in scheduling a pickup or providing a return address

In the rare instance that your product arrives damaged, contact us within 48 hours of delivery with photos of the product and packaging. We will arrange for a replacement or refund as applicable.

Yes, COD is available for orders up to ₹5,000. An additional fee of ₹49 is applicable for COD orders

Refunds are processed within 7–10 business days after the return is approved. If the refund hasn’t reached your account after this time, contact us for assistance.

All customer service cases and disputes will be subject to Delhi litigation as per our company policy.